Returns and Refunds

Due to the nature and customized aspect of our pet portraits, we do not accept returns or offer refunds. We work hard to design and illustrate your pet's portrait carefully.

If you are unhappy with your final product, please reach out to us. We really strive for strong customer satisfaction and if we can help in any manor, we will.

If you have placed an order, you can cancel or change it within one hour of the order. If an hour has passed, there's a chance our designers have begun creating the illustration of your pet. If past the one hour time frame, the cancellation or change request will be at our discretion. If one hour has passed and your artwork has been created, but you still want to cancel your order, we will charge a $15 fee to cover some of the design process. Please email us with changes or to cancel along with your name and order number at orders@nakonaonthird.com.

When your artwork is created, we design based off of the photo you uploaded. If the tips in our Photo Tips section were not followed, we can't offer any solution. We ask that you supply a high quality, high resolution photo that adheres to our tips/guidelines. Low quality photos or those that do not follow our Photo Tips, will typically result in lower quality illustrations. We may be able to edit photos slightly to help with the final output. If we feel like the photo will not work and there is nothing we can do to fix it, we will reach out to you and request a new photo.

Please note that our website examples were all created based off of high quality, high resolution images. Blurry or bad quality photos will not produce the same quality as the examples you see. We understand that some photos of pets who have passed on may be a bit older and not as high quality. We will do our best to work with your photo.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us with any questions at support@nakonaonthird.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your product was damaged in shipping or you believe there is a defect from production, we will gladly replace it for you at no cost. Please email us at support@nakonaonthird.com with your name, order number, what is wrong with the product and a photo of the damage or defect. Please let us know of the issue within 48 hours of receiving your order to get the process started.

Sales and Promo Codes

You may only use one promo code per order. Promo codes are not to be combined, are non-transferable, and may have exemptions or requirements in order to be successfully redeemed. Promo codes are subject to change at any time. 

Please note that we are unable to honor retroactive discounts. You must enter the code you intend on using at the time of checkout.